Shipping policy

Shipping Policy

Order processing

All orders are processed within 1 to 3 business days of being placed. Processing time covers order verification, quality checks and packing. Orders placed on weekends or public holidays begin processing on the next business day.

You'll receive a confirmation email as soon as your order is placed, and a second email with tracking details once it ships.

Delivery times

Once shipped, orders typically arrive within 7 to 12 business days worldwide.

Stage        Timeframe
Processing   1–3 business days
Shipping     7–12 business days
Total        8–15 business days

Business days are Monday to Friday and exclude public holidays. Delivery times are estimates, not guarantees.

Delays

Most orders arrive within the window above, but delivery can occasionally take longer due to customs clearance, carrier backlogs, severe weather, peak seasons, or an incomplete or incorrect delivery address. We're not liable for delays caused by carriers, customs, or other events outside our control.

If your order hasn't arrived within 20 business days of shipping, email us at support@lymphoria.com with your order number and we'll investigate.

Tracking your order

You'll receive a tracking number by email once your order ships. Tracking information can take 2 to 5 business days to begin updating after you receive it — this is normal and doesn't mean anything is wrong with your order.

Shipping costs

Shipping costs are calculated at checkout and shown before you complete your purchase. Any free shipping promotions are subject to the terms stated in the offer.

Subscription shipments

If you're on a subscription, each renewal is processed and shipped on the same timeline as a regular order. Your renewal date is the date we bill and begin processing, not the date your order arrives — so allow the full 8 to 15 business days for delivery. You can cancel or change your subscription at any time from your account or by emailing us; see our Refund Policy for details.

Storage and handling

Store your bottle in a cool, dry place away from direct sunlight. Our packaging is designed to protect the product in transit, but if a delivery is left in extreme heat or cold for an extended period, contact us before using the product and we'll replace it.

Customs, duties and import taxes

Orders shipped outside the United States may be subject to customs duties, import taxes or handling fees charged by the destination country. These charges are the responsibility of the customer and are not included in the price you pay at checkout or in any shipping fee.

Dietary supplement import rules vary widely by country, and some jurisdictions restrict or prohibit the import of certain herbal ingredients. It's your responsibility to check that our products may lawfully be imported where you live. We have no control over customs charges or decisions and cannot predict them — please check with your local customs office before ordering if you're unsure.

If a package is refused at customs, seized, or returned to us because import charges went unpaid, we're unable to refund the original shipping cost.

Incorrect addresses

Please double-check your shipping address at checkout. We ship to the address exactly as entered. If you spot a mistake, email us immediately at support@lymphoria.com — we can usually correct it before the order ships, but once dispatched we can't reroute it.

Orders returned to us because of an incorrect or incomplete address can be reshipped, though you may be asked to cover the reshipping cost.

Lost or damaged packages

If your package arrives damaged, or a bottle has leaked or broken in transit, email us a photo at support@lymphoria.com and we'll arrange a replacement or refund.

If tracking shows delivered but you haven't received your package, please check with neighbours and your building's mail area first, then contact us within 7 days and we'll open an investigation with the carrier.

Refunds

Changed your mind, or it isn't working for you? See our Refund Policy — you're covered by our 365-day money-back guarantee, and in most cases you don't need to send anything back.

Contact

Larkspire Marketing Group LLC
30 N Gould St, Ste R, Sheridan, WY 82801, United States
support@lymphoria.com
Monday–Friday, 9:00am–6:00pm

Last updated: 25 August 2026